Shipping & Delivery

EJS provides free delivery/shipping on all items PAN India

 

24 Hours Return/Exchange Policy for Domestic orders only:

In the unlikely event that the order delivered is in damaged condition, you can return/exchange the product unused and in the same condition as you received it, in its original packaging and tags, along with the invoice and get the refund. Our courier partner will collect the order from the address provided by you and will get it back to us.

DISCLAIMER – Due to increased volume of orders and a smaller team, you may experience a longer waiting period to receive your order. Thank you for your understanding and patience. We can’t wait to deliver brilliance and love to you as soon as we can.

International: To share our sparkle worldwide, we ship worldwide using FED-EX/UPS Priority, and custom duties, if any, are not included in our cost. Clients will be responsible for paying any customs duty as required by their country's regulations once the jewels arrive.

  • Orders readily available in our inventory shall be processed within 7 working  days.  
  • For orders that require fresh inventory production, shall be processed within 15-30  working days from the date of receipt of orders. The timeline for processing of  orders might vary depending upon the customization and will be communicated to  the customer within 2 working days from receipt of the order on email. 
  • The timeline for delivery of orders shall be dependent upon the location of  delivery. 
  • For domestic orders – the delivery should happen within 2-3 working days from  dispatching of the order. 
  • For international orders, the delivery should happen within 15 working days from  processing of the order and shall be paid by the customer in advance. 
  • Shipping and delivery time for international orders is going to be dependent upon  the location of delivery. 
  • All orders within India shall be shipped via BVC Logistics and/ or Sequel  Logistics which is a third party for Ena J Singh. 
  • All orders outside India shall be shipped via Ferrari/Fed-EX/UPS Priority which is  a third party for Ena J Singh 
  • All users shall receive a confirmation mail on the receipt and shipping of order  respectively.