Cancellation & Refund Policy

Exchanges/ Cancellation 

1.1. It is our endeavour to provide full customer satisfaction with respect to the products available on our Website/App, security & customer assistance. 

1.2. The user may request an exchange of the goods delivered only within 24 hours from the delivery of the order, such exchange shall be a zero-deduction exchange. 

1.3. A product will be acceptable for exchange only if the same is in perfect condition with all the tags, product certificate, invoice and protective material intact. Any product returned with any kind of wear and tear or with tampered tag will not be eligible for exchange. Once the product is returned, it would go under a thorough  examination for any tamper by the Quality control department (QC). Any exchange shall be subject to the examination of QC. Any exchange request for a product that has been used or damaged, shall not be entertained. 

1.4. Acceptance of any exchange/ return is subject to satisfactory examination of authenticity, originality, damage, cracks, and alterations etc. Hence, handing over the products will not tantamount acceptance unless specifically accepted by EJS. 

1.5. EJS reserves the right to accept or not to accept the any exchange/ return after quality inspection.

1.6. For an exchange after a period of 7 days, a restocking fee of 10% of the order value will be levied on the exchange of diamond jewellery and 25% of the order value will be levied on the exchange on uncut diamond or polki jewellery. 

1.7. For the exchange to happen, the item should be in the same condition as it was purchased (security tag/ label). 

1.8. No taxes such as GST or any government tax levied on the Invoice shall be refunded back to the customer in  such scenario. 

1.9. The user shall have to bear costs of shipping the goods back. 

1.10. The user will not hold EJS liable for any deterioration, damage or loss of the said Jewellery or otherwise  while conducting the examination and testing for the purpose of above assessment and/or after the completion of the assessment. 

Returns 

2.1. If an order is processed incorrectly or you receive a damaged item, we will replace it or accept it for a full refund  at our expense. 

2.2. Acceptance of any exchange/ return is subject to satisfactory examination of authenticity, originality, damage, cracks, and alterations etc. Hence, handing over the products will not tantamount acceptance unless specifically accepted by EJS. 

2.3. EJS reserves the right to accept or not to accept the any exchange/ return after quality inspection.

2.4. The user may request a return of the goods delivered only within 24 hours from the delivery of the order, such  exchange shall be a zero-deduction exchange. For any return to happen, the item should be in the same condition  as it was purchased (security tag/ label/ certificates/ markings). Any return request for a product that has been  used or damaged, shall not be entertained. This is only applicable in case the order is processed incorrectly or a  damaged item is received. 

2.5. For a return during the entire lifetime of the jewel, a deduction of 10% of the order value will be levied on the  return of diamond jewellery and 25% of the order value will be levied on the return on uncut diamond/jadau/polki jewellery. 

2.6. No taxes such as GST, TCS, etc levied on the Invoice shall be refunded back to the customer in such scenario. 

2.7. The user shall have to bear costs of shipping the goods back. 

Refund 

3.1. The refunds for any exchange or return cases shall be made only after 21 days post receipt of the product.

3.2. The refunds shall be only via bank transfers and the same shall be made only to the person to whom the product was  invoiced to. 

3.3. Before processing of the refunds, Ena J Singh shall first inspect the products for any damages on the same.